55bd's Privacy Policy

55bd is a safe and reliable online betting and casino platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.

This Privacy Policy ("Policy") applies to the use of the 55bd website and all related services. It describes what information we collect, why we collect it, how we use it, and how we keep it secure. By continuing to use our platform, you are considered to have given your consent to the terms of this Policy.

Information you provide directly

When you create an account on 55bd, use our services, or contact us, you may provide the following information directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details (such as bKash, Nagad, Rocket, or Upay account numbers)

Automatically collected information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Transaction history and gaming activity logs
• Data collected through cookies and similar tracking technologies

Service operation and improvement

55bd uses your information for the following purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions (via bKash, Nagad, Rocket, and Upay)
• To review and improve the quality of our services
• To identify and resolve technical issues
• To provide customer support — in both Bengali and English

Security and compliance

We also use your information for security and legal compliance purposes:

• To verify identity and confirm age (21+ years)
• To prevent fraud, deception, and money laundering
• To ensure responsible gaming and identify problematic behaviour
• To comply with applicable laws and regulations
• For dispute resolution and processing legal claims

Communication and information

Subject to your consent, we may contact you regarding the following:

• Important account-related notifications
• Transaction confirmation messages
• Information about new updates or changes to our services
• Responses to support requests

Sharing information with third parties

55bd does not sell or rent your personal information. However, in certain circumstances, limited information may be shared with the following parties:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology partners: Technology providers who assist in operating our platform, working under strict confidentiality agreements.
• Law enforcement agencies: Providing necessary information based on legal obligations or government directives.
• Fraud prevention organisations: With authorised organisations to address fraud and cybercrime.

Any information shared with third parties is limited to the minimum necessary and the relevant party is bound by a confidentiality agreement.

What we never do

• We do not sell your information to third parties
• We do not transfer personal information to advertisers
• We do not share information with any unnecessary third party without your explicit consent

Technical security

55bd applies industry-standard technical measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Password hashing and encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Limited and controlled staff access
• Firewall and intrusion detection systems

User responsibilities

While we ensure the highest level of security on our end, you also have certain responsibilities in protecting your own information:

• Use a strong and unique password
• Do not share your login details with anyone
• Log out properly after using your account
• Notify us immediately if you notice any suspicious activity
• Do not save account details on public or shared devices

What cookies are and why they are used

Cookies are small text files stored in your browser. 55bd uses cookies for the following purposes:

• Essential cookies: To ensure the core functionality of the platform — maintaining login sessions, security verification, and so on.
• Performance cookies: To improve platform speed and user experience.
• Analytics cookies: To review site usage and improve services.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some core platform functionality.

Rights regarding personal information

As a 55bd user, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of any inaccuracies in your stored information.
• Deletion: The right to request deletion of your information in certain circumstances (however, some information may be required to be retained for legal or regulatory reasons).
• Objection to processing: The right to object to the processing of your information for marketing purposes.
• Portability: The right to receive your information in a structured digital format.

To exercise these rights, email [email protected]. We will generally respond to your request within 30 business days.

How long information is kept

55bd retains your personal information for as long as necessary or legally required:

• All relevant information is retained while your account is active
• After account closure, information is kept for a defined period to meet legal, regulatory, and financial obligations
• Transaction information is retained as financial records in accordance with applicable law
• After the defined period has passed, information is securely deleted or anonymised

Age restrictions and protection

55bd strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we become aware that a minor has created an account by mistakenly providing information, that account and all associated information will be deleted immediately.

If you believe a minor has created an account on our platform, please notify us at [email protected].

Process for policy changes

55bd may update this Privacy Policy from time to time. The Policy may change in the following circumstances:

• When applicable laws or regulations change
• When new services or technologies are introduced
• When data protection practices are improved
• When there are significant changes to business operations

For material changes, we will notify you by email or via a notice on the platform. Continued use of the platform after changes to the Policy will be considered as your consent to the updated Policy.

Privacy-related enquiries

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Active 24/7 — support available in Bengali and English

Our support team is available seven days a week, twenty-four hours a day to answer any of your questions. Your privacy is our highest priority.